Staff Training

In the Philippines, great value is set on the number and range of Seminars attended. However, staff motivational trainings, in junior management level and rank and file is often largely overlooked with the inevitable negative results.

Scobell staff training services are focused on customer service and sales skills. It is too often the younger rank and file staff that unwittingly give offense or irritate. Poor telephone skills, bad counter service, lack of basic courtesies in the heat of a busy day. 

Poor English is readily excusable but good English badly used is bad for business!

Customer services standards in the Philippines are often surprisingly weak. Poor telephone and over-the-counter service skills often reflect low self-esteem or lack of pride in the work.. Whatever the reason, lack of product knowledge and inability to “sell”, reflect directly on the employer. It is the employer who bears the consequences. If a staff member does not know his company, know his product and respect his client, service standards will fall way short of its potential. 

When a company’s staff feel bad about their work, their superiors, their colleagues or their clients, their morale will suffer but it is the employer who will shoulder the cost.